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Important Customer Notice
In accordance with the new "Smart Play" business rules, product and order minimums have recently changed. Please contact your IPG Customer Service Represenative for details.
E-Business Customer Center Continueous Improvements
May 4, 2009, Intertape Polymer enhanced the B2B Customer Center beginning with the Login page which now features one login location, no matter where the customer is located. There is now a “forgot password” feature which will assist customers with remembering their password, by sending an email to the user with their password information, upon request.
The improvements continue after Login. The first page you’ll see is the Contact Us information page. From there, you’ll easily be able to navigate the Account Lookup (formally “Switch Accounts”), Order Status, Price Inquiry, and the Value Vault (select privileges only) by clicking on the appropriate tab at the top of the screen.
January 18, 2010, Intertape Polymer enhanced the look and functionality of the Price Schedules located on the Pricing Inquiry tab. IPG's new PDF version of their price schedules have a new vertical format, with and interactive table of contents, and book marks to help decrease look up time for specific products. IPG's Price Schedules can now be downloaded for ALL product categories, so users can access all IPG product price on one price schedule. IPG continues to offer their price schedules in a downloadable CSV format that can be easily copied to Microsoft Excel for easy upload to most product pricing applications.
New features included the Login improvements, and the Account Lookup capabilities. Please contact your IPG Customer Service Representative for updated B2B instructions or navigation assistance.
IPG E-Business (B2B) Benefits
As more and more companies reduce costs and increase computer based business processes, it becomes more important that Suppliers and Customers exchange information using electronic methods to achieve their overall strategies and meet the defined revenue and cost objectives.
IPG utilizes the latest state-of-the-art electronic methods to move information between systems and users. It is a proven fact that electronic transactions improve the total business process, while providing the following benefits:
Increased Productivity
Immediate Access to Information
- Real-time access to all information related to purchase orders, shipments, pricing, and products
- Immediate access, 24 hours per day, 365 days per year, to the following information
- Order Status
- Shipment Tracking
- Pricing Inquiry and Download
- Planned enhancements for 2009
- Item Inquiry, Product Comparison, and Product Specifications (Electronic Product Catalog)
- Product Sample Requests
- On-Line Order Entry
- Financial Information (Invoices, Statements, Accounts Receivable Agings, etc)
- Dynamic HTML Reports as defined
IPG e-Business Integration Outline
IPG provides the full range of tools and delivery methods to integrate electronic business methods into our systems. We support the following functions:
- EDI (Electronic Data Interchange)
- This is an industry standard file and transaction mapping process that allows defining a ”trading partner” relationship between the supplier and the customer
- Web Page / Internet
- These are Web-based tools (B2B) that allow information exchange via the World Wide Web (Internet)
- XML (Extensible Markup System)
- These tools provide a dynamic method of transferring information between system, as opposed to the “fixed” format of EDI
- EFT (Electronic Funds Transfer)
- This is a method to send electronic information to the banks for payment processing
IPG has a dedicated team of technical and business professionals ready to support your e-Business integration efforts. Please contact the following support group via phone or e-mail for more information:
Please visit our Customer Center and give us your feedback on this site to help us better serve you.